We’re going to let you in on a widely-known “secret”….
All EFM products come with a 12 month warranty. That’s right, 12 whole months of added peace of mind - something all consumers need to know they are making a great purchasing decision. That’s how we show that we value our customers. Not only do we aim to protect your phone for the long-term, but you as a customer as well.
So, how do our warranties work? We’ll try to break it down as easily as possible for you, without the stock-standard dry stuff you’re probably accustomed to!
Firstly, EFM’s goods come with guarantees that cannot be excluded under the Australian Consumer Law. What does this mean for you and your new purchase? In short, you are entitled to a replacement or refund for a major failure of your chosen product(s), and for compensation for any other reasonably foreseeable loss or damage.
As a valued customer of EFM, you are also entitled to have your chosen goods repaired or replaced in the rare event our goods fail to be of acceptable quality, and the failure does not amount to a major failure (defective goods).
EFM will happily repair or replace defective goods for up to 12 months from the date of purchase. This warranty is against defects in the goods purchased, but does not cover damage caused by the incorrect use or installation of the goods, or by modifications, or by accident.
Luckily for you, our products come with easy-to-follow instructions and customer support so by following these, you’ll skip over this possibility altogether!
We aim to make any warranty claims as simple, seamless and possible for our customers.
To claim under your warranty, you need to return the product to the place of purchase (at your expense), with a valid receipt or proof of purchase.
If you are not able to return the product to the place of purchase, you can also send your proof of purchase, along with photos of the faulty product. Make sure to include a brief explanation of the circumstances at this time or simply contact:
EFM Service Department
61 Belmont Avenue
Belmont, WA 6104
Ph: 1300 069 336 (Mon to Fri, 9am to 7pm EST)
This warranty is in addition to your other rights and remedies of the consumer under the Australian Consumer Law for Consumer Electronic Devices and Home Entertainment Products..
At EFM we stand firmly behind our top-quality products and our commitment to you - our valued customer.
That’s why, in addition to a standard 12 month limited warranty, all registered EFM products are also covered by a full replacement warranty of either 2 or 5 years, dependent on your purchase of choice. See table below for detail on how each of our products are further covered.
That’s right. Two or five years of warranty cover to ensure your case or screen armour, or other EFM must-have your heart desires, has our full backing. We strive to protect your treasured device from all life has to offer, with the added protection of quality assurance to boot. A bonus you rarely find, but our long-term commitment to you.
To be eligible for the EFM Registered Warranty Program -
Please note: Only products registered within 14 days of purchase with a valid receipt are eligible for the EFM Registered Warranty Program, so make sure to make it the first thing you do after unboxing your new goodies! Note, this program covers EFM products only, not devices and/or device parts.