Returns Policy

1. Returns Policy 

If you wish to return a product that you have purchased via www.myefm.com that appears damaged or faulty, please contact our Customer Service team or fill out the Warranty Claim form here. 

 

1.1 Inspection Upon Delivery 

Customers must inspect all goods upon delivery. Any damaged or defective goods must be reported to EFM promptly to arrange assessment and return. 

 

1.2 Faulty or Defective Goods 

Faulty goods must be returned to EFM for evaluation. Once assessed and approved, EFM will, at its discretion: 

  • Repair the product;  

  • Replace the product; or  

  • Provide a refund where required under applicable law.  

Replacement products will typically be dispatched within standard shipping timeframes following approval of the claim.  

 

1.3 Return Condition Requirements 

All returned products must: 

  • Be in their original condition (unless faulty);  

  • Include all original packaging and components where possible.  

 

2. Change of Mind Returns 

Returns for change of mind or incorrect product selection are subject to the following conditions: 

  • Requests must be made within 7 days of receiving the order;  

  • Products must be unused, in original condition, and with all packaging intact;  

  • Return shipping costs are the responsibility of the customer;  

  • Refunds are not provided for change-of-mind returns.  

EFM may, at its discretion, offer: 

  • A store credit; or  

  • An exchange of equal or greater value.  

Delivery and shipping charges are non-refundable.  

 

3. Costs and Charges 

  • Customers are responsible for return shipping and transportation costs unless otherwise required by law;  

  • Refunds, where applicable, exclude original delivery charges unless required under the Australian Consumer Law.  

 

4. Return Address and Contact Details 

Approved returns must be sent to: 

EFM Returns / Service Department 
PO Box 684 
Belmont WA 6104 
Australia 

Phone: 1300 069 336 (Monday to Friday) 
Email: info@myefm.com  

 

5. Additional Product-Specific Warranties 

Certain products may carry specific warranty terms. Please view our warranty policy here.  

 

6. Limitation of Liability 

To the extent permitted by law: 

  • EFM excludes liability for indirect, incidental, or consequential loss or damage;  

  • Warranty coverage is limited strictly to the EFM product purchased;  

  • No guarantee is provided that products will prevent all damage in all circumstances. 

 

Shipping & Delivery

We aim to dispatch orders from our warehouse in one business day from time of purchase, although this can be delayed due to item availability or seasonal backlog.

Once your order has been shipped, you will get an email within 24 hours of placing your order with the delivery information.

EFM ships from Belmont, in Perth, Western Australia.

If you are not home when the courier comes, the courier will leave a calling card advising of the closest collection point they have delivered your order to. Our Courier cannot leave goods without a signature. We recommend using a work address as couriers deliver during working hours.

Order & Returns

No, but we do have a 7-day change of mind return policy. Please read the full returns policy here.

You will get an email confirming your order, followed by delivery tracking details within 24 hours after placing your order. Be mindful that it might appear in your junk mail.

If you wish to return a product that you have purchased via www.myefm.com that appears damaged or faulty, please contact our Customer Service team or fill out the Warranty Claim form here. Read our full Return policy here.

After following all the steps outlined on the returns policy page. Once the items have been returned to EFM, they will be reviewed and inspected. If approved, the refund will be processed, which can take up to 7 business days to appear in your account.

Yes, with your proof of purchase ready, call 1300 069 336 during business hours (AEST) or email us anytime at info@myefm.com. Our team will be happy to assist you with the exchange process.

With your proof of purchase ready, call 1300 069 336 during business hours (AEST) or email us any time at info@myefm.com with the details.

Warranty

EFM warrants that its products are free from defects in materials or workmanship for up to 2 or 5 years (depending on the product) from the date of purchase. EFM will repair or replace any product that is defective in materials or workmanship at no charge to the customer (for parts or labour). The customer is responsible for any transportation and postage costs. Please view the full warranty policy here.

If you purchased your EFM product from this online store, simply enter your details by clicking here.
  • A copy of your proof of purchase.
  • Photo of the fault.
  • Brief description of the fault.
  • Your contact details (name, phone number and postal address).

Important: Warranty claims will not be processed without both proof of purchase and return of the faulty product. View full Warranty Policy here.

Billing

EFM offer a range of different payment methods, such as American Express, Apple Pay, Google Pay, Mastercard, PayPal, Shop, Union Pay, Visa, plus Buy Now, Pay Later options, such as Zip.

Promotions

No. You can only use one promo code per order. Please view promotional Terms and Conditions here.

Company

EFM® is an Australian brand that designs, manufactures, and sells a range of high-quality, affordable device gear for modern life. Learn more about EFM here.