Welcome to the EFM website.
The terms page. Something you may be tempted to skim over (or avoid completely), because it’s just too arduous and you don’t expect to ever have to refer to it.
So, we’re going to make it a little more tolerable for you, as our valued customer, so that you know exactly where you stand with us.
The Legal Stuff
Legal jargon can be dry, sure, but we have to protect ourselves and you as an EFM customer. That’s our mission and we stand by it.
Phew! That’s the legal mumbo jumbo done and dusted.
Site Information & Services
So you like our all-new website design? It’s pretty snazzy, isn’t it? We love it too. Well, as with any site worth its weight in gold, there’s terms associated with it too. So, let’s dive into them.
The information contained on this website is liable to change, and although we make every effort to keep material on this website up to date and accurate, there may be delays, errors or omissions.
We do not represent or warrant the suitability, completeness, accuracy or currency of any information contained on this website, nor that any services will be uninterrupted, timely, secure or error-free. We are only human after all, but we strive for the best!
The material and information on this website is provided for general guidance and is not intended to be advice. You should seek professional advice and assistance before you take any commercial decisions or action.
Third Party Links
Hmmm...third parties. A term you’ve heard around the traps, but may not know exactly what it refers to. We’ll try to simplify it for you.
This website may contain links to other websites operated by third parties, otherwise known as - you guessed it - "Third Party Websites". Those Third Party Websites are not under the control of us, and we do not endorse and are not responsible for any material on, or linked to from, Third Party Websites ("Third Party Material").
In particular, and to the extent permitted by law, we make no warranties or representations regarding the quality, accuracy, merchant ability or fitness for purpose of Third Party Material or products or services available through Third Party Websites; or that Third Party Material doesn't infringe the intellectual property rights of any corporation, organisation or person. We are not authorising the reproduction of Third Party Material by linking material on this website to Third Party Material.
Sometimes, you may come across software to download to your device via links from this website, so we have to break the legalities of this down for you too.
Any software that is available to download through links from this website is a third party product unless otherwise indicated. Your use of that software may be subject to a licence agreement between you and the software owner.
To the extent permitted by law, we accept no liability in respect of such third party software, and we provide no warranty and give no endorsement in respect of such products or any party connected with them. If you have any feedback or suggestions concerning this software, please contact us. We’re here to help!
Copyright infringements can be serious business, so we have to protect the EFM brand we have worked so hard to build. In turn, we are also protecting you as a consumer.
All website design, text, graphics (including its selection and arrangement), and all software compilations, underlying source code, software (including applets) and all other material on this website are copyright EFM, PO Box 684, Belmont, WA 6104, Australia and its affiliates, and/ or its content and technology providers (as appropriate). ALL RIGHTS RESERVED.
Permission is granted to electronically copy and to print in hard copy portions of the website for the sole purpose of placing an order with EFM. Any other use of materials on this website—including reproduction for purposes other than those noted above, modification, distribution, or republication—without the prior written permission of EFM is strictly prohibited and may result in civil and/or criminal prosecution.
We aim to dispatch orders from our warehouse in one business day from time of purchase, although this can be delayed due to item availability or seasonal backlog.
Orders are processed Monday - Friday (excluding public holidays) from 9am - 5pm AEST. Orders received on weekends and holidays will be processed the next business day.
In some cases, we may need to contact you before your order can be shipped.
Unfortunately, we don’t deliver to freight forwarding addresses or P.O Boxes/ Parcel Lockers.
Our shipping costs are as follows:
- Orders over $50 (incl. GST): Free express shipping
- Orders below $50 (incl. GST): $8.95 flat rate with product delivery within 1-3 business days.
Please be aware that lithium products (such as Power Banks) can only be sent via road freight due to being a restricted category (UN3480). Estimated shipping times are between 5-7 business days for lithium products and 1-3 business days for all non-lithium products, however during busy periods shipping can take longer.
Our warehouse is closed on National public holidays.
Please be advised that we do not offer international shipping to countries outside of Australia.
All products sold through this site come with a warranty, usually for a period of 12 months from date of purchase. This warranty does not cover products that have been mistreated, abused or neglected in any way, so be kind to your EFM goodies! They need love too!
Accompanying proof of purchase is required for any warranty claims and faulty goods must be returned to EFM.
We want you to be completely happy with any purchase from us so once you receive your order, please inspect your purchase to ensure that there is no damage or defects. If you are not satisfied, simply return the products to us in their original condition and packaging and we will refund the purchase price less delivery charges.
Returning a Product
So, the time has come to return a product to us that isn’t up to par. It’s a rarity, but we aim to make it as hassle-free as possible for you - if and when the situation should arise.
If you do wish to return a product that you have purchased via www.myefm.com that you are not satisfied with, simply return it to us in its original condition (including packaging), along with your proof of purchase, and we will refund the purchase price less delivery charges. Please note that returns are at your cost.
Please attention return packages to:
EFM Service Department
61 Belmont Avenue
Belmont, WA 6104