How to make a warranty claim

If you purchased your EFM product from a retail store, you will need to return the product to the place of purchase with a valid proof of purchase to claim under our manufacturer's warranty.

However if you purchased your EFM product online from this website, or can not get to the retail store, please select one of the options below:

 

  1. Purchased your product online from myefm.com before the 26th October 2022 and want to make a warranty claim? Then go here. 

  2. Purchased your product online from myefm.com after the 26th October 2022 and want to make a warranty claim? Then go here. 

  3. Purchased your product with our old 'One Free Replacement' product extended warranty? Then go here.

  4. Purchased your product from a retail store but want to make your warranty claim with us directly? Then go here.

Please ensure you have your proof of purchase and photos of the damage handy, and include a brief explanation of the situation when you are submitting the form.

Once submitted, we will review your claim and, if approved, we will ask you to return your faulty product to the location below:

EFM Service Department
PO Box 684
Belmont, WA 6104
Ph: 1300 069 336 (Mon to Fri, 9am to 7pm EST)
Email: info@myefm.com

Once we receive the faulty item, we will send out a replacement product  anywhere within Australia via standard shipping terms (5-7 working days).

IMPORTANTYou must return the faulty product back to us in order for us to process the claim. Claims without eligible proof of purchase and faulty item for return will not be accepted.

 

EFM LiquidNano Screen Protection - How to make a warranty claim

EFM LiquidNano Wipe On Screen Protection comes with a screen protection guarantee offered by Asfalis Inc. (not EFM) which gives you a contribution of up to $250 towards a screen replacement in the event your screen breaks within 12 months of purchase and correct installation. Registration is required for the product guarantee to be valid through the Asfalis Inc. App. For more information and full terms and conditions, click here. 

If you need to make a claim, please either select the Claim Button in your Activation Email and then complete the online claim form or if you cannot locate your original Activation then open a ticket at https://helpdesk.asfaliswarranty.com​ confirming the email address that you registered with.
 

IMPORTANTYou must register your device and product installation in order to be eligible for the screen protection guarantee. Normal wear and tear such as scratches and scuff marks will not be accepted. EFM does not take returns nor process warranty claims on EFM LiquidNano product. For more information, visit our FAQs page.

What is covered under our warranty

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.

EFM warrants that its products are free from defects in materials or workmanship for up to 2 or 5 years (depends on product) from the date of purchase. EFM will repair or replace any product which is defective in materials or workmanship at no charge to the customer (for parts or labour). The customer is responsible for any transportation and postage costs.

This warranty only applies to EFM products purchased by you, and does not extend to or cover damage caused by the incorrect use or installation of the EFM product, through your modification of the EFM product, cosmetic damage, general wear and tear, or damage caused by accident. This warranty does not apply to any consequential loss or damages which may be incurred through your use of the EFM product, including but not limited to damage of any nature caused to any products used in conjunction with the EFM product.
 
For the avoidance of any doubt, the  Warranty applies to your purchased EFM® product only, and not to any device to which the EFM product is affixed or used in conjunction with. Whilst we stand by our products, EFM will not be liable for any damages of any nature caused to any such device from accidental impact or from incorrect use of product.
Range Warranty Period Description
Screen Armour 2 Years If your EFM Screen Armour cracks on impact, that means it has done its best to protect your device’s screen. In such circumstances, this will not be classified as a manufacturing fault.

The manufacturer’s warranty for this product does not cover damage of any nature caused from incorrect applications of the EFM Screen Armour, including but not limited to air pockets forming and/or loss of adhesion to the device’s screen from multiple application efforts, or failing to clean the device appropriately prior to the application of the EFM Screen Armour to the device .
Case Armour 2 Years

D3O impact protection material is infused within the bumper of the Case Armour, offering high protection against knocks and drops to the corners. There is no guarantee an EFM case Armour will provide 100% protection, 100% of the time in ALL circumstances.

Under the terms of the EFM® Case Armour 2 Year Warranty, general wear and tear from excessive removal or daily use of an EFM Case Armour is not considered a manufacturing fault, nor is discolouring of the EFM® product. Please refer to the full terms of the warranty (located on the warranty card inside your Case Armour package).​

Chargers & Cables (Exc. Power Banks) 5 Years

This EFM® product comes with a 5 Year Warranty which is set out in the warranty card accompanying the product. The 5 Year Warranty does not cover certain things, including (but not limited to):

  • general wear and tear of your EFM® product’s charging cables; and
  • any damage of any nature associated with incorrect use of any EFM® power product with your device
Power Banks (Inc. Wireless Power Banks) 2 Years

This EFM® product comes with a 2 Year Warranty which is set out in the warranty card accompanying the product. The 2 Year Warranty does not cover certain things, including (but not limited to):

  • general wear and tear of your EFM® power bank and the included charging cables; and
  • any damage of any nature associated with incorrect use of any EFM® power product with your device
Audio 2 Years

This EFM® product comes with a 2 Year Warranty which is set out in the warranty card accompanying the product. The 2 Year Warranty does not cover certain things, including (but not limited to):

  • general wear and tear of your EFM® audio product and the included power cables; and
  • damage or defects caused by the incorrect installation of the audio product, through your modification of the audio product, cosmetic damage, damage caused by accident, or damage caused by abuse or improper use of your audio product, including using the audio product in environments where the relevant IP rating limitations are exceeded.
  • See details below on IP rating limitations

IPX5 Rating
The IPX5 product is protected against the effects of low-pressure water jets at a rate of 12.5 litres per minute at a pressure: 100kPa at distance of 3 metres for 15 minutes.

IPX6 Rating
The IPX6 product is protected against the effects of powerful water jets at a rate of 100 litres per minute at a pressure: 100 kPa at distance of 3 m for 15 minutes.

IPX7 Rating
The IPX7 product is protected against the effects of immersion in up to 1 metre of water for 30 minutes.

IP54 Rating
The IP54 product is protected against the effects of small deposits of dust, as well as spraying or splashing of water from any direction.

IP67 Rating

The IP54 product is protected against the effects of dust deposits, the effects of immersion in up to 1 metre of water for 30 minutes.


 

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