How to make a warranty claim
If you purchased your EFM product from this online store, simply enter your details by clicking here.
If you purchased your EFM product from a retail store, you will need to return the product to the place of purchase with a valid proof of purchase to claim under our manufacturer's warranty.
If you are unable to return it to the store please email us info@myefm.com with:
- A copy of your proof of purchase.
- Photo of the fault
- Brief description of the fault.
- Your contact details (name, phone number and postal address)
Once submitted, we will review your claim and, if approved, we will ask you to return your faulty product to the location below:
EFM Service Department
PO Box 684
Belmont, WA 6984
Ph: 1300 069 336 (Mon to Fri, 9am to 7pm EST)
Email: info@myefm.com
Once we receive the faulty item, we will send out a replacement product anywhere within Australia via standard shipping terms (5-7 working days).
IMPORTANT: You must return the faulty product back to us in order for us to process the claim. Claims without eligible proof of purchase and faulty item for return will not be accepted.
EFM LiquidNano Screen Protection - How to make a warranty claim
EFM LiquidNano Wipe On Screen Protection comes with a screen protection guarantee offered by Asfalis Inc. (not EFM) which gives you a contribution of up to $250 towards a screen replacement in the event your screen breaks within 12 months of purchase and correct installation. Registration is required for the product guarantee to be valid through the Asfalis Inc. App. For more information and full terms and conditions, click here.
If you need to make a claim, please either select the Claim Button in your Activation Email and then complete the online claim form or if you cannot locate your original Activation then open a ticket at https://helpdesk.asfaliswarranty.com confirming the email address that you registered with.
IMPORTANT: You must register your device and product installation in order to be eligible for the screen protection guarantee. Normal wear and tear such as scratches and scuff marks will not be accepted. EFM does not take returns nor process warranty claims on EFM LiquidNano product. For more information, visit our FAQs page.
What is covered under our warranty
Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.
EFM warrants that its products are free from defects in materials or workmanship for up to 2 or 5 years (depends on product) from the date of purchase. EFM will repair or replace any product which is defective in materials or workmanship at no charge to the customer (for parts or labour). The customer is responsible for any transportation and postage costs.
| Range | Warranty Period | Description |
| Screen Armour | 2 Years | If your EFM Screen Armour cracks on impact, that means it has done its best to protect your device’s screen. In such circumstances, this will not be classified as a manufacturing fault. The manufacturer’s warranty for this product does not cover damage of any nature caused from incorrect applications of the EFM Screen Armour, including but not limited to air pockets forming and/or loss of adhesion to the device’s screen from multiple application efforts, or failing to clean the device appropriately prior to the application of the EFM Screen Armour to the device . |
| Case Armour | 2 Years |
D3O impact protection material is infused within the bumper of the Case Armour, offering high protection against knocks and drops to the corners. There is no guarantee an EFM case Armour will provide 100% protection, 100% of the time in ALL circumstances. Under the terms of the EFM® Case Armour 2 Year Warranty, general wear and tear from excessive removal or daily use of an EFM Case Armour is not considered a manufacturing fault, nor is discolouring of the EFM® product. Please refer to the full terms of the warranty (located on the warranty card inside your Case Armour package). |
| Chargers & Cables (Exc. Power Banks) | 5 Years |
This EFM® product comes with a 5 Year Warranty which is set out in the warranty card accompanying the product. The 5 Year Warranty does not cover certain things, including (but not limited to):
|
| Power Banks (Inc. Wireless Power Banks) | 2 Years |
This EFM® product comes with a 2 Year Warranty which is set out in the warranty card accompanying the product. The 2 Year Warranty does not cover certain things, including (but not limited to):
|
| Audio | 2 Years |
This EFM® product comes with a 2 Year Warranty which is set out in the warranty card accompanying the product. The 2 Year Warranty does not cover certain things, including (but not limited to):
IPX5 Rating The IPX5 product is protected against the effects of low-pressure water jets at a rate of 12.5 litres per minute at a pressure: 100kPa at distance of 3 metres for 15 minutes. IPX6 Rating The IPX6 product is protected against the effects of powerful water jets at a rate of 100 litres per minute at a pressure: 100 kPa at distance of 3 m for 15 minutes. IPX7 Rating The IPX7 product is protected against the effects of immersion in up to 1 metre of water for 30 minutes. IP54 Rating The IP54 product is protected against the effects of small deposits of dust, as well as spraying or splashing of water from any direction. IP67 Rating The IP54 product is protected against the effects of dust deposits, the effects of immersion in up to 1 metre of water for 30 minutes. |
