Defective out of the box & poor follow-up service from EFM
"The usb-c cord provided in the box didn’t work at all to charge the power bank, and I had to use another one I had spare. The power bank had 67% charge out of the box and has taken almost 2 days to charge to 100%. I sent the item back in the original packaging (obviously fully charged now) for a refund. Postage cost $15. 25 because it is a heavy powerbank, and I have requested reimbursement for the postage too. The parcel had tracking and has been received, but I have had no communication from EFM since it was delivered to them on 24/6/2026. Poor quality product and service, I’m sorry to say."












