Product Registration

Bought an EFM product recently with a 'One Free Replacement Policy'? 

From September 2019, we've now removed this policy on all our new products (iPhone 11 range and onwards), however we will still honour it for you if your product has a 'One Free Replacement' symbol. Here's what you need to do:

1. There is no need to register your product anymore. However you must keep your proof of purchase should you need to make a claim.

2. If in the future you need to claim your one free replacement product, please complete the Warranty Claim form here.

3. We will review your claim and, if approved, you will please need to return your faulty product (at your cost) to the address below.  Upon receipt of faulty product, your free replacement product will be sent to you free of charge within Australia. (Please allow up to 10 days for replacement delivery).

EFM Service Department
PO Box 684
Belmont, WA 6104
Ph: 1300 069 336 (Mon to Fri, 9am to 7pm EST)
Email: info@myefm.com
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Important:

• Product without a relevant proof of purchase document will not be eligible for any EFM warranty. Our warranty covers EFM products only, not damage to devices and/or device parts.
• The 'One Free Replacement' Policy DOES NOT apply to any of the products thats suits the following devices:
  • Apple iPhone 11, iPhone 11 Pro and iPhone 11 Pro Max
  • Google Pixel 4 & 4 XL