Here at EFM, we have found that we mostly receive the same range of questions regarding our products and services. Ways to contact us, the benefits of wireless charging, how to protect your phone screen effectively, how our warranties work. But don’t fret - we’ve got your back.
This week, we are clearing up the most common questions we field on the regular, in order for you to enjoy a seamless end to end customer experience.
A: We pride ourselves on being available in a range of ways to our customers. During business hours, you can live chat with us on our website, phone us on 1300 069 336, email email@example.com or direct message us through our social media channels @myefm. We also have a contact form you can easily fill out on our website.
A: This is actually good news, as it means your screen protector did its job in taking the full impact of a potentially disastrous drop. We recently posted a blog explaining in depth how EFM Screen Armour is designed to work - read up here!
A: It all depends on YOU. We love our entire range, but some products favour practicality and some are designed with sheer style in mind. The Aspen and Cayman designs are terrific all-rounders, the Verona range is fashionable and flirty and the new Seoul Crystalex range is all of the above, with its crystal clear, ultra modern look. Regardless of which EFM case you opt for, each of our cases offer industry leading impact resistance and phone protection.
A: Our stylish Wireless Charge Pads aren’t portable power products. They still need to be plugged in to a power source to operate, but the perk is that you can simply place your phone on the pad to charge it up without running a cable between your phone and the charger. Meanwhile the EFM Power Bank range is designed to take with you wherever you’re off to, and is entirely portable and compact. Charge up on the go with these handy handbag additions!
A: For sure! We have a number of stockists, from big retail chains to small, family run stores. Our larger stockists include Officeworks, JB Hi Fi, Optus, Telstra and Happytel. Availability of products in stores can vary, so if there’s a product you have your heart set on, we recommend buying it directly from our website. You’ll enjoy free express shipping on every purchase too!
A: At the moment, EFM stocks Case Armour to fit a large range of iPhone and Samsung Galaxy phone models. If we add more brands to our repertoire, our customers will be the first to know!
A: Yes! EFM is on Facebook and Instagram. Just search for @myefm. We regularly update our social media channels with exciting content, including new EFM product launches, giveaways, industry news blogs, user reviews and reposts, as well as the latest news in the mobile and lifestyle product industries.
A: We sure are. EFM is an Australian owned company with headquarters in the beautiful city of Perth, Western Australia.
A: Work up a sweat with peace of mind with EFM! All of our earphones and headphones boast a water resistance or waterproof rating. Just check the product specifications on the relevant product page. For example, our Valhalla Wireless Stereo HD Earbuds have an IPX6 waterproof rating. This makes them virtually waterproof. You can find useful IPX graphs online to decipher which headphones are right for you.
A: Yes, we totally do. EFM products registered within 14 days of purchase with a valid receipt are eligible for the EFM Registered Warranty Program. For specific warranty length and further information, see the relevant product page of the item you are eyeing off.
A: Stay up to date with EFM’s latest product launches and news by following us on social media or checking in regularly on the Industry News blog.
Do you have another question we haven’t answered above? No worries! Get in touch with us in a way that best suits you from the contact options we outlined in Question 1. Our expert team are ready and eager to help you make the best, informed decision when purchasing from our extensive range of mobile accessories and lifestyle products.